The service charter presented below outlines the services of the Teatre Nacional de Catalunya (hereinafter, “TNC”).

It includes quality commitments, as well as the indicators and tools for performance evaluation. It also sets out the rights and duties of citizens to access the services, the channels for complaints, and the established compensation or redress measures.

This service charter is approved by Resolution CLT/1231/2025, dated March 28, issued by the Department of Culture (Official Gazette of the Government of Catalonia no. 9389, April 9, 2025) and is available at portaljuridic.gencat.cat: Resolution CLT/1231/2025, of March 28, approving the Service Charter of the Teatre Nacional de Catalunya, SA