Service letters
Service letters
The service charter presented below outlines the services of the Teatre Nacional de Catalunya (hereinafter, “TNC”).
It includes quality commitments, as well as the indicators and tools for performance evaluation. It also sets out the rights and duties of citizens to access the services, the channels for complaints, and the established compensation or redress measures.
This service charter is approved by Resolution CLT/1231/2025, dated March 28, issued by the Department of Culture (Official Gazette of the Government of Catalonia no. 9389, April 9, 2025) and is available at portaljuridic.gencat.cat: Resolution CLT/1231/2025, of March 28, approving the Service Charter of the Teatre Nacional de Catalunya, SA
Suspension of the letter (if applicable)
NOTICE: (01/01/2021) Due to exceptional reasons that have arisen that extraordinarily affect the operation of the services, the standards and rights derived from this service charter are temporarily suspended.
Our services
Description where the content is mentioned (services, access conditions and economic regime)
Our quality commitments
Description where the content is mentioned (list of commitments associated with services)
Organization and management of services
Description where the content is mentioned (who is responsible, what they do, etc.)
Rights and duties of service users
Description where the content is mentioned (rights and duties and compensation mechanisms)
Queries, complaints and suggestions
Description where the content is mentioned (contact methods and for queries, complaints and suggestions)
Monitoring and evaluation of the letter
Description where the content is mentioned (indicators, evaluation instruments, etc.)
Previous versions of the letter (if applicable)
Description where the content is mentioned (previous versions of the letter and dissemination materials)